Wordsworth Editions

Terms & Conditions

2nd December 2024

Please read these terms of use carefully because, by using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

You are responsible for ensuring that anyone who accesses our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

OTHER APPLICABLE TERMS:

The following additional terms also apply to your use of our site and are incorporated into these terms by reference:

  • Our Privacy Policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Cookie Policy, which sets out information about the cookies on our site.

OUR SITE:

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

CHANGES TO THESE TERMS:

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take note of any changes we make, as they are binding on you.

From time to time we may send you content via email that we believe is likely to be of interest to you.

For companies that we believe are likely to be interested in the services we may from time to time decide to send you information by email, post or phone that we believe will be of interest to your role.

This information may include extracts of research that we have done, trends we are aware of or case studies of similar brands. If you’re not interested in receiving these communications, please let us know.

For this activity, we use a number of tools.

An email distribution engine called MailChimp is owned by The Rocket Science Group. Please find herewith MailChimp’s Privacy Policy

We are careful to ensure that all email marketing sent out by Wordsworth Editions includes a clear ‘unsubscribe’ link, and have a robust internal policy in place to deal with unsubscribe requests we may receive from recipients.

Refund Policy:

  1. Due to the delicate nature of our books, we cannot accept refunds unless an item has been received damaged and/or incorrect in which case we can replace or refund.

  2. Customers are advised to complete all return requests within 7 days of receipt in order to qualify. You can do this by emailing enquiries@wordsworth-editions.com. Any return request not received within the specific time frame will be disqualified.

  3. The product must be sent back in the original packaging condition (resellable condition) as it was when shipped from us. Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to the follow address:

    Returns

    Falkenham,

    Wellpond Green

    Standon,

    Ware

    Hertfordshire

    SG11 1NL

  4. For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit.

  5. All Sales are final on clearance and sale items therefore no returns will be accepted on sale and clearance items.

  6. Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. Delivery charges will not be refunded. If a promotional discount was applied to your order, the same discount will be applied when calculating your refund, such that the amount refunded will reflect the actual price you paid for the goods.

  7. If a complimentary gift was issued with your purchase, this must also be returned with your goods.

  8. We monitor the number of returns made by our customers. Repeated returns will be noted and may, at our discretion, lead to refusal of future orders.

  9. This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details and details of the order you wish to cancel. You can cancel your order by contacting Customer Services. ​